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Terms and Conditions That Cover Your Account

These terms set out how your hero128 account works — what you agree to when you open one, how deposits through DANA, OVO, and GoPay are handled, and what applies when you access the lobby from Indonesia where local law permits.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and local law notice
hero128 Terms and Conditions That Cover Your Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms raises a question for your account — whether it is about a wallet verification step, a transaction you do not recognise, or eligibility in your region — our support team handles those directly. Players in Palembang and elsewhere in Indonesia can reach us through the channels below.

Live Chat Open the chat icon from any page in your account. Our team responds directly to terms-related queries, wallet disputes, and account verification questions.
Email Support Send your account question to our support address. Include your registered wallet — DANA, OVO, or GoPay — so we can locate your account without delay.
Account Help Centre The help centre inside your account lists common terms scenarios — suspension reasons, verification steps, and how withdrawal holds are resolved.
HOW WE HANDLE IT

Account Security and Data Under These Terms

Our terms are not just a document — they describe live account behaviour. Here is how the key areas work in practice, from data retention to wallet security and account access.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Wallet Security

Deposits and withdrawals via DANA, OVO, and GoPay are processed through verified wallet channels. We do not store your wallet PIN or full account credentials on our servers.

Account Access Control

Your account is protected by OTP verification on login. If you lose access, the recovery path runs through your registered mobile number and wallet identity confirmation.

Requesting Changes

To update your registered wallet, email address, or personal details, contact support with proof of identity. Changes take effect after verification is complete.

Your Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — from wallet deposits to account closures and eligibility in Indonesia.

Yes. The same account terms apply regardless of which wallet you use. GoPay, OVO, and DANA deposits are all covered under the same payment conditions in this document.

No. We notify you through your registered contact details before changes take effect. Continuing to use your account after that notice period means you have accepted the updated terms.

We retain your data for a period after closure as required by applicable law. You may request a copy of your account data by contacting our support team directly.

Access depends on local law in your region. It is available only where local law and eligible regions permit. Check your local regulations before opening an account.

Accounts may be suspended if verification is incomplete, if activity is flagged for review, or if terms conditions are breached. You will receive a message with the reason and resolution steps.

Contact support via live chat or email with proof of identity. Once verification is confirmed, your wallet — whether DANA, OVO, or GoPay — or personal details will be updated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.