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How hero128 Handles Your Personal Information

We collect only what we need to run your account, process deposits through DANA, OVO or GoPay, and keep your activity secure.

Account data kept secureWallet activity — DANA, OVO, GoPayNo data sold to third partiesYour right to access or deleteContact us anytime to query your data
hero128 How hero128 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login credentials, account updates and any wallet confirmation steps during a DANA or OVO transaction.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to save your lobby layout. You can clear or block cookies via your mobile browser settings at any time without losing your account.

Data Retention Policy

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You may request deletion of non-essential data by contacting support.

Access and Correction Rights

You have the right to request a copy of your personal data, correct inaccuracies, or ask us to restrict processing. Submit your request via live chat or email with your account details and linked wallet name.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open the chat widget from your account dashboard to raise a data query. Our support team can locate your records and confirm what we hold on your profile.
Email Support Send a written data request to our support email address. Include your registered account name and the wallet — DANA, OVO or GoPay — linked to your account for faster verification.
Account Settings Some data preferences, including marketing contact opt-outs and cookie settings, can be adjusted directly inside your account settings panel without contacting support.

Common Questions About Your Privacy on hero128

These are the questions we hear most often about how we handle personal data. If your question is not here, reach us via live chat from your account dashboard or send an email with your registered details.

We collect your name, email, phone number, and the e-wallet you use — DANA, OVO or GoPay. We also log device identifiers and session data to keep your account secure.

Only where necessary — with payment processors handling your DANA, OVO or GoPay transactions, or where required by law. We do not sell or rent your data to any advertiser or data broker.

Contact our support team via live chat or email. Include your registered account name and linked wallet. We will locate your records and respond to your request as required under applicable law.

Yes. You can request deletion of non-essential data at any time. Some records — such as transaction history — may be retained for a period as required by local legal obligations in eligible regions.

Session cookies keep you logged in; preference cookies save your lobby settings. You can clear or block them via your mobile browser settings. Disabling cookies may affect your login experience.

No. Wallet authentication happens inside your own DANA, OVO or GoPay app. We only see the confirmation that a transaction completed — never your wallet PIN or login details.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.