Reference

What You Agree To When You Use hero128

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to hero128 is subject to local law and available only where local law permits.

Account eligibility conditionsDANA, OVO, GoPay transaction rulesData handling and privacyJurisdiction-dependent accessContact rights for policy queries

Explore the Lobby Read FAQ

Our Legal Position and What It Means for Your Account

hero128 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

hero128 operates under terms that reflect the realities of Indonesia's digital payment landscape. When you register and fund your account using DANA, OVO, or GoPay, you agree that your activity is bound by these conditions. We do not accept accounts from regions where access is restricted

1
under local law — eligibility is checked at the point of registration and again when a withdrawal is requested. Deposits processed through DANA, OVO, or GoPay are confirmed once the transfer clears on our side; disputed transactions must be raised within seven days of the transaction
2
date by contacting support with your wallet reference number. Account activity is logged for compliance and fraud-prevention purposes. We retain the right to suspend any account where suspicious activity or policy breach is detected. Players in Palembang and other Indonesia regions are subject to the same
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account terms as all other users — no regional exemptions apply. These terms may be updated; continued use of the account after a change notice constitutes acceptance. If you disagree with any update, you should stop using the account and contact us to request closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us About Legal or Account Matters

If you have a question about these terms, need to dispute a transaction, or want to request account data, our support team handles policy queries directly. Have your account ID and wallet reference ready when you get in touch — it speeds up every review.

Live Chat Open the chat widget from any page on hero128. For policy or account queries, select the 'Account Help' category so the right team picks it up.

Email Support Send policy-related queries, data requests or transaction disputes to our support address. Include your wallet type — DANA, OVO, or GoPay — and the transaction reference.

Account Dashboard Some requests, including transaction history exports and account-closure submissions, can be started directly from your account settings page without contacting support.

ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Your account security and data handling are not afterthoughts here. Every login requires OTP verification sent to your registered mobile number, and sensitive account changes — like updating your linked DANA, OVO, or GoPay wallet — trigger an additional confirmation step. We do not share personal data with third parties for marketing purposes, and payment data from wallet transactions is never stored beyond what is needed for dispute resolution.

Data Retention

We retain account and transaction data only for as long as required by our operational policy. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. No third-party advertising cookies are placed without your acknowledgment.

Wallet Verification

Any new DANA, OVO, or GoPay wallet linked to your account must be verified by completing a micro-deposit confirmation before withdrawals are processed to that wallet.

Policy Change Notices

When these terms change, we send a notice to your registered email before the update takes effect. The notice states what changed and when the new version applies.

Common Questions About hero128 Legal Terms

Real questions about account rights, data access, and policy rules — answered directly so you know where you stand before or after you open an account.

Access depends on local law and is available only in eligible regions. At registration, we check your location. If your region is restricted, account creation will not proceed.

Raise the dispute within seven days using live chat or email. Include your DANA or OVO wallet reference number. Our team reviews the transaction log and responds with a decision.

Contact support via email and state that you are making a data access request. Include your account ID. We will confirm receipt and provide the data summary within a reasonable timeframe.

Yes. Submit an account-closure request through your dashboard or by email. We will process the closure and remove personal data that is not required for compliance or dispute records.

We send a notice to your registered email before any update takes effect. Continuing to use your account after the effective date means you accept the updated terms.

The same account and policy terms apply regardless of which wallet you use. GoPay, OVO, and DANA transactions are all subject to the same dispute window and verification process.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoHero128 Glossary LiveLive Sic Bo Diamond

What You Agree To When You Use hero128

How to Reach Us About Legal or Account Matters

How We Handle Your Data and Protect Your Account

Data Retention

Cookie Use

Wallet Verification

Policy Change Notices

Common Questions About hero128 Legal Terms

01 Can I access hero128 from any region in Indonesia?

02 What happens if I dispute a DANA or OVO transaction?

03 How do I request a copy of my account data?

04 Can I close my account and have my data deleted?

05 What changes when these legal terms are updated?

06 Do these terms apply differently if I use GoPay instead of OVO?

Legal

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